FAQ's and Shipping
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How do I place an order?
Browse our catalog, select the items you want, choose the size and quantity, and add them to your cart. Proceed to checkout to complete your order.
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What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
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Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible.
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Is my payment information secure?
Yes, we use SSL encryption to protect your payment information. Our payment processing is handled by secure third-party providers.
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What are your shipping options?
We offer standard and express shipping. Shipping times and costs vary depending on your location.
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How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
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What should I do if my order hasn't arrived?
If your order hasn’t arrived within the estimated delivery time, please contact our customer service team with your order number.
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What is your return policy?
We accept returns within 30 days of purchase for a full refund or exchange. Items must be unworn, unwashed, and in original packaging with tags attached.
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How do I return or exchange an item?
Contact our customer service to initiate a return or exchange. We will provide instructions and a return shipping label if applicable.
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When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned items. The refund will be issued to the original payment method.
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Can I return sale items?
Sale items are not eligible for return or exchange unless otherwise noted.
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How do I choose the right size?
Refer to our size guide available on each product page. If you’re unsure, our customer service team can assist you.
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What materials are your clothes made from?
Our clothing is made from high-quality, kid-friendly materials. Detailed information is available on each product page.
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Are your products machine washable?
Yes, most of our products are machine washable. Specific care instructions are provided on the product labels and on our website.
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How can I contact customer service?
You can reach us via email or phone. Our contact information is available on the 'Contact Us' page.
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What are your customer service hours?
Our customer service team is available Monday to Friday from 9 AM to 5 PM EST
